Returns & Exchanges

I want to change a product, how do I do it?

Changing a product is very easy! You just have to copy, fill out and send us the form that you will find here below these lines with all the information we need (order number, change you want to make, etc...) All changes can be requested within the first 7 calendar days from when you have received the order. Once the change has been requested and the corresponding form has been sent to info@hardandclass.com, we will indicate the address to which you must send us the product back in the same conditions in which you received it, so that once we receive it we can send you the new product as quickly as possible.

In the event that the change is due to us (error in the product sent or damage to the product), we will take care of everything at no cost. You must request the change within the first 7 calendar days from when you received the order. Once the change has been requested and the corresponding form has also been sent, we will send a delivery person to pick up the product (which must be in the same conditions in which you received it), and once we receive it back, we will send you the new product as soon as possible. as quickly as possible and at no cost.

I want to return a product. How do I do it?

Returns are handled the same as exchanges, very easy! You just have to copy and send us the form that you will find below with the information we need (customer name, order number and product you want to return). All returns must be requested within the first 7 calendar days from when you received the order. Once you have requested the return and sent the corresponding form, we will indicate the address to which you must send us the product back in the same conditions in which you received it, so that once we receive it back we can proceed to refund the amount as soon as possible.

I want to return/exchange a gift that has been given to me

No problem, it is managed the same as a normal return/exchange, you must indicate in the form the name of the person who made the purchase and the order number.

How long does it take to receive my refund?

We will refund your money as soon as you request it and send us the product, above all we want you to be happy and satisfied.

 

 

 

FORM FOR EXCHANGES AND RETURNS: